"Improve service with an interface that interacts directly with you"
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The bridge between customers and technicians
The Tribu Customer Interface is our newest and proudest feature. Tribu is now accessible for your end-users, giving them the capability to create new ticket requests directly to the support team through Microsoft Teams.
Bringing ticketing to customers in a simple interface
Giving master controls to customers
With Tribu, you can now give customers the ability to execute reactive commands using simple text phrases. Using common sentences such as “can someone help me?” or “my pc is not working”, customers can create tickets as Tribu will turn them into an interactive ticketing card.
Quicker Communication with Technicians
Using Tribu customers can add comments and update information on their ticket requests through using simple text strings. Sentences such as “I need to update my ticket”, “Can I add some notes?” or “I want to include information” will allow the customer to select a specified ticket they wish to comment on or include further information.
Allowing end-users to follow up on requests
Improve your relationship with customers by providing them with the agency to follow up on ticket requests with intuitive machine learning commands. Using short sentences such as “What is *happening with my request?”* will prompt Tribu to overlook the current progress of the client’s request.
Tribu will generate a response with a brief description of the request’s status. If the customer wishes to investigate further they can click the “Follow up” button to send a direct notification to the technician assigned to the ticket.
"Increasing ITECH Solutions efficiency by 50%"
Brian Weiss
ITech Solutions
ITech Solutions were able to increase efficiency by 50% through Tribu’s ability to reduce context switching and improve ticket navigation.