"Gain the competitive advantage with machine learning technology"
Using machine learning for a competitive advantage
Expand your capability as a Managed Service Provider by utilizing the industries newest true machine learning software.
The future of Helpdesk processes is here.
AI Classifier
Tribu uses machine learning to deconstruct information given in customer requests to generate suggested actions, next steps, and replies. Over time with continuous input, Tribu will develop automated processes in which it can resolve customer requests without the need for user input.
This year we will be looking further into automated ticket classification, categorisation and allocation as we train and build our newest framework to adapt to your PSA’s categorization standards.
Automated Ticket Triage
Setting ticket priorities is always a strenuous process but can be an effective game-changer for Managed Service Providers when cohesively implemented. Using our predictive machine learning software, we collect ticket metadata and metrics from multiple variables to score tickets urgency and assign the priority ticket to the appropriate user. With Tribu you can have:
- Service Level Agreement focused Triage Automation
- Customer Communication focused Triage Automation