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Automated Ticket Systems in Microsoft Teams
Integrate your helpdesk ticketing system with Microsoft Teams, allowing your support team to quickly resolve tickets using commands in their communication channel.
Bringing ticketing processes into Microsoft Teams
Your PSA within Microsoft Teams
Tribu integrates your team communication channel with your PSA system. With Tribu, you process common PSA functions in your channel through reactive commands:
- Create New Tickets
- View Ticket Lists
- Add notes and Attachments
- View Upcoming PrioritizedTickets
Enhancing internal communication
Tribu will actively send notifications between users when new engineers or technicians have been assigned to a ticket. Notifications are also sent between users through Tribu when team members add internal notes to tickets. All can be redirected from the original resource to any assigned member whilst the main resource member is away
Pro-active client notifications with Tribu
The most innovative feature of Tribu is its machine learning responses. This process begins with Tribu pro-actively sending emails between users every time your client sends an enquiry or reply. The user will review this response and use quick actions to converse with the client.
"Increasing ITECH Solutions efficiency by 50%"
Brian Weiss
ITech Solutions
ITech Solutions were able to increase efficiency by 50% through Tribu’s ability to reduce context switching and improve ticket navigation.