"Gain the competitive advantage with machine learning technology"
Streamlined Resource Management
Tribu improves the management of technicians through insight on performance and centralizes PSA environments into one channel.
Managing ticket resources and performance
Stay on top of Ignored Overdue Tickets
After a ticket has been idle for a period of time, the main resource will be notified on all channels. Once the ticket reaches an overdue state, automated notifications through Tribu are sent between engineers and managers to take crucial action.
Manage internal resources
With Tribu, you can now manage the availability of your resources within Microsoft Teams. Tribu allows you to redirect notifications and set priority resources to allocated tickets. With Tribu commands you can:
Set and view resource work hours
Set and view resource away statuses
Set first responders to tickets
Allocating tickets in Microsoft Teams
Tribu will publish newly created tickets in your selected Microsoft Teams channel where managers can immediately assign them to themselves, or another supporting staff member. This ticket can be opened directly from Teams.
Simplifying project tasks
Manage multiple projects across several customers, all with their own sets of tasks, within Microsoft Teams. Using Tribu commands you can:
- Create project tasks and update existing ones
- Add time entries to project tasks
- View all current tasks assigned to a user
"Improve your management process with Tribu's intuitive commands"
"Increasing ITECH Solutions efficiency by 50%"
Brian Weiss
ITech Solutions
ITech Solutions were able to increase efficiency by 50% through Tribu’s ability to reduce context switching and improve ticket navigation.
